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FAQ

My device is on a Dial-up connection. How do I find my IP address?

I have the image uploading to my web site, but how can I get it to refresh automatically?

How can I make a time-lapse movie with the images I am archiving?

I want to archive the images on my server. How do I do this?

I can browse to the device and see the image, but the image is not being sent to my web site.

Can I dial into the StarDot device?

Why are there white spots on my image?

I can see the device on my local area network, but I can't from another location. How do I set up my StarDot so I can see it from another location?

Why does it look like my picture is melting from the top?

My DSL/Cable provider has a dynamic IP address that changes continuously. How do I access my StarDot device from the Internet if I don't know what my IP address is?

Can my StarDot device store images?

How do I connect to my StarDot device using HyperTerminal?

I forgot my username and password.

How do I make a NetCam IP camera wireless?

Why is the time on my device off by one hour, one day, etc.?

What model NetCam do I have?

My NetCam is warm. Is this normal?

Can I password protect my NetCam camera or video server?

When I run the setup wizard, it says that it cannot find my StarDot device.

How do I reset my StarDot camera or video server to its default factory settings?

Can I FTP to multiple FTP servers?

How do I specify an alternate FTP port.

Can I connect my camera directly to my PC via network cable?

What is the default IP address for my NetCam?

Will the NetCam or Express video server lose its settings if there is a power outage?

Why won't my new password work?

Can I use a company logo or image in the overlay?

Can I stop my NetCam or Express server from auto-rebooting every night?

In extremely hot locations, is there a fan I can use with my heavy duty enclosure (ENC-OUTD)?

What's the difference between Edge and Level Trigger?

What is the NetCam XL I/O port pinout?

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